User Support Specialist - Live Chat
Posted 2025-09-10
Remote, USA
Full Time
Immediate Start
This is a fantastic, simple entry-level opportunity for a User Support Specialist - Live Chat! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
Description:
• Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
• As a User Support Specialist, youll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
• This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements:
• You love helping people and find it rewarding to solve their problems.
• Youre a great communicator, both in speech and writing.
• Youre comfortable with ambiguity and working in a fast-paced startup environment.
• 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
• You can provide solutions for a wide variety of technical support challenges.
• Alignment with Substacks mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!).
• Zendesk and Stripe experience is a plus.
• Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
• Market competitive salary
• Equity for all full-time roles
• Exceptional benefits Apply Job!
Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Description:
• Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
• As a User Support Specialist, youll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
• This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements:
• You love helping people and find it rewarding to solve their problems.
• Youre a great communicator, both in speech and writing.
• Youre comfortable with ambiguity and working in a fast-paced startup environment.
• 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
• You can provide solutions for a wide variety of technical support challenges.
• Alignment with Substacks mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!).
• Zendesk and Stripe experience is a plus.
• Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
• Market competitive salary
• Equity for all full-time roles
• Exceptional benefits Apply Job!
Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.