Customer Service Rep (100% Remote Jobs)

The Customer Service Representative at StartCap is a remote position focused on providing exceptional support to clients seeking funding options for their startups and small businesses. The role emphasizes problem-solving, effective communication, and collaboration with various departments to ensure a seamless customer experience. The representative will assist clients with loan applications, gather feedback for service improvement, and guide new customers through their onboarding process.



<h3>Responsibilities</h3>
<ul>
<li>Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes.</li>
<li>Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach.</li>
<li>Assist clients with their loan applications and help them navigate resources, explaining product benefits clearly.</li>
<li>Gather customer feedback and relay it to the team for service and product improvement.</li>
<li>Collaborate with other departments, including funding specialists and tech support, to ensure seamless service for customers.</li>
<li>Guide new customers through their initial setup, ensuring they feel confident and supported.</li>
</ul>


<h3>Requirements</h3>
<ul>
<li>1-2 years of experience in customer service or related roles, although training is available for the right candidate.</li>
<li>Strong written and verbal communication skills.</li>
<li>Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Tech-savvy with familiarity in CRM systems, live chat software, and basic office tools.</li>
</ul>


<h3>Nice-to-haves</h3>
<ul>
<li>Experience in business finance or lending processes.</li>
<li>Ability to handle stressful situations with empathy and patience.</li>
</ul>


<h3>Benefits</h3>
<ul>
<li>Flexible work environment allowing remote work.</li>
<li>Growth opportunities as the company expands.</li>
<li>Supportive team culture focused on mutual assistance and customer service.</li>
</ul>
<strong> Customer Service Rep (100% Remote Jobs)</strong>