Chat Support Representative ( Remote )

We are seeking a highly motivated and customer-focused Live Chat Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers seeking assistance via live chat. You will be responsible for providing exceptional support through real-time responses to inquiries, addressing customer concerns, and offering solutions that enhance their experience with our products and services. Your expertise will contribute not only to resolving issues efficiently but also to cultivating long-lasting relationships with our clientele. You will need to possess strong communication skills, a knack for problem-solving, and the ability to work in a fast-paced environment. As a Live Chat Support Representative, you will also play a critical role in contributing to the overall satisfaction and retention of our customers. Your insights will help drive improvements in our processes while maintaining adherence to the company's standards and guidelines. If you are looking for an opportunity to make a difference and to be a part of a team that values creativity, innovation, and excellence in customer service, we would love to hear from you.

Responsibilities

• Engage with customers in real-time through live chat to address inquiries, provide support, and resolve issues.
• Maintain a high level of customer satisfaction by delivering effective and timely assistance.
• Document customer interactions accurately in the support ticketing system for tracking and reporting purposes.
• Collaborate with team members and other departments to ensure customer issues are resolved efficiently and effectively.
• Continuously improve knowledge of products and services to provide accurate information and support to customers.
• Monitor and manage multiple chat sessions simultaneously while maintaining attention to detail.
• Analyze customer feedback and provide insights for improving our services and support processes.

Requirements

• Proven experience in customer service or support, preferably in a live chat environment.
• Exceptional written communication skills with a strong command of the English language.
• Ability to multitask efficiently while managing several conversations at once.
• Strong problem-solving skills and a proactive attitude in addressing customer needs.
• Familiarity with live chat software and customer relationship management (CRM) tools is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

PAY RATE: $20.00 - $32.19 Hourly
Experience and Skills:

• Proven experience in customer service or support, preferably in a live chat environment.
• Exceptional written communication skills with a strong command of the English language.
• Ability to multitask efficiently while managing several conversations at once.
• Strong problem-solving skills and a proactive attitude in addressing customer needs.
• Familiarity with live chat software and customer relationship management (CRM) tools is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays

From: FrontRunner Media NG