Customer Service Advocate, Remote

Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.




<strong>The Mission</strong>




As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.




<strong>The Deets</strong>


<ul>
<li>This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)</li>
<li>You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.</li>
<li>Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).</li>
</ul>


<strong>Your Secret Weapons</strong>


<ul>
<li>A keen ear for listening and a knack for finding solutions</li>
<li>The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)</li>
<li>A passion for helping others and making their day better</li>
</ul>


<strong>Your Arsenal</strong>


<ul>
<li>High School Diploma (but bonus points if you've got a bachelor's degree under your belt)</li>
<li>At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)</li>
<li>You're a tech whiz and can handle our MANY web-based systems like a boss</li>
<li>You're all about the details and can keep track of everything</li>
</ul>


<strong>The Cherry on Top</strong>


<ul>
<li>Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)</li>
<li>A background in social work, behavioral health, or anything else that shows you're all about helping others</li>
<li>You're a customer service ninja with mad problem-solving skills</li>
</ul>


<strong>Why DVS?</strong>


<ul>
<li>We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)</li>
<li>We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)</li>
<li>You'll have the chance to grow and develop in a role that will challenge you in the best way possible</li>
</ul>


So what are you waiting for? If you're ready for a mission that matters, let's do this!


 

A pre-employment drug screening and criminal background check are required prior to employment.