Accounts Receivable Specialist - Mass Retail

<p><strong>About the client</strong></p><p>Our client creates luxury, premium-quality playing cards and lifestyle products sold worldwide — from high-end boutiques to mass retailers like Walmart and Target. They’re a design-driven, detail-obsessed team, and they hold ourselves to the highest standard in every aspect of our work.</p><p></p><p><strong>About the role</strong></p><p>We’re seeking a seasoned Accounts Receivable Specialist to own end-to-end AR for our mass retail accounts, ensuring accurate invoicing, EDI compliance, cash application, deduction management, and proactive collections. This role is ideal for someone who thrives in high-volume retail environments, knows retailer systems inside-out, and has a track record of driving measurable improvements in AR performance.</p><p></p><p><strong>What You’ll Do</strong></p><p></p><p><strong>Own AR for Mass Retail Accounts</strong></p><ul> <li>Manage the full AR cycle for large retail partners — from invoice creation to payment posting.</li> <li>Ensure accurate invoicing and EDI compliance (810, 820, 850, 852 transactions).</li> <li>Post and apply customer payments promptly; reconcile discrepancies.</li> <li>Drive a proactive collections cadence to reduce Days Sales Outstanding (DSO) and keep aging current.</li> </ul><p></p><p><strong>Deduction &amp; Chargeback Management</strong></p><ul> <li>Lead end-to-end deduction resolution through retailer portals (e.g., Walmart Retail Link, Target Partners Online).</li> <li>Investigate root causes of short-pays and chargebacks, compile supporting evidence, file and track disputes, and recover lost revenue.</li> <li>Maintain a high recovery rate through timely dispute resolution and accurate claim documentation.</li> </ul><p></p><p><strong>Retailer Systems &amp; Compliance Navigation</strong></p><ul> <li>Monitor and resolve OTIF (On Time In Full) and other compliance fines.</li> <li>Reconcile PO/ASN/receipt variances in collaboration with 3PL partners and internal operations.</li> <li>Create and refine SOPs to prevent repeat issues, working cross-functionally with sales, logistics, and operations teams.</li> </ul><p><strong>Requirements</strong></p><p><strong>What We’re Looking For</strong></p><ul> <li>4–6+ years of AR experience in a CPG/wholesale business selling into mass retail.</li> <li>Proven ability to manage high-volume dispute resolution and short-pay remediation.</li> <li>Strong KPI ownership: DSO reduction, dispute recovery rate, dispute cycle time improvement.</li> <li>Expert-level knowledge of mass retail portals and EDI transactions (810, 820, 850, 852).</li> <li>Familiarity with OTIF and retailer compliance requirements.</li> <li>Strong Excel skills and comfort working in ERP systems.</li> <li>Exceptional attention to detail, documentation, and follow-through.</li> <li>Professional references that can vouch for performance and reliability.</li> </ul>