Remote Desktop Support Specialist

<strong>Job Overview<br><br></strong>We are seeking a dedicated and experienced Desktop Support Specialist to join our innovative IT team in a remote capacity. This role is pivotal in managing and enhancing our organization’s IT infrastructure, ensuring that all users receive exceptional technical support. Your expertise will contribute significantly to our mission of delivering seamless technology solutions to our workforce.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Install, configure, and maintain desktop hardware, software, and Microsoft Windows operating systems.</li><li>Set up new workstations, applications, and apply necessary upgrades and patches.</li><li>Diagnose and resolve hardware, software, and network challenges affecting desktops, laptops, and peripherals.</li><li>Collaborate effectively with the IT Service Desk and Engineering teams to improve functionality and efficiency.</li><li>Address helpdesk tickets with prompt and comprehensive support, both in-person and remotely.</li><li>Keep detailed documentation of issues, resolutions, and processes within our helpdesk system.</li><li>Provide training and assistance to IT staff, ensuring a knowledgeable team.</li><li>Participate in the planning, testing, and implementation of system and software upgrades.</li><li>Engage in disaster recovery testing and document the outcomes and recommendations.</li><li>Ensure compliance with industry standards and regulatory requirements.</li><li>Act as a vital member of the Incident Management Team during declared incidents.</li><li>Participate in a rotational 24⁄7 on-call support schedule.</li><li>Attend training sessions to enhance knowledge of IT systems and compliance practices.<br><br></li></ul><strong>Required Skills<br><br></strong><ul><li>Proficiency in Microsoft Windows 10⁄11, including imaging, deployment, and patching processes.</li><li>Experience with Active Directory, Azure, Microsoft 365, GPO, DNS/DHCP.</li><li>Familiarity with ITIL processes such as Change Management and Problem Management.</li><li>Understanding of networking principles and remote support tools.</li><li>Strong troubleshooting, organizational, and customer service abilities.</li><li>Superior verbal and written communication skills.</li><li>Valid driver’s license and reliable transportation for occasional travel.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>3-5 years of experience in desktop support and IT technical assistance.</li><li>Associate's degree in computer science or a closely related field, or equivalent experience.</li><li>Relevant certifications (e.g., CompTIA, Microsoft) are preferred.<br><br></li></ul><strong>Career Growth Opportunities<br><br></strong>We are committed to your professional development and provide ample opportunities for career advancement within the organization.<br><br><strong>Company Culture And Values<br><br></strong>Join a collaborative team that values innovation, teamwork, and continuous improvement. Our commitment to diversity and inclusion fosters a welcoming environment for all employees.<br><br><strong>Compensation And Benefits<br><br></strong>We offer a competitive salary along with a comprehensive benefits package, which includes:<br><br><ul><li>Medical, dental, and vision coverage starting from day one.</li><li>Company-paid short-term and long-term disability insurance.</li><li>Group term life insurance.</li><li>401(k) retirement plan with a generous company match.</li><li>Paid time off, including vacation, personal days, holidays, and volunteer days.</li><li>A day off during your birthday month.</li><li>Tuition reimbursement and professional training opportunities.</li><li>Engaging team-building activities and company events.<br><br></li></ul>If you are eager to advance your career and contribute meaningfully to our organization, we encourage you to apply!<br><br>Employment Type: Full-Time