Call Center Representative - REMOTE

Essential Job Responsibilities:

• Answer inbound telephone calls promptly, politely and in a professional manner.
• Evaluate and follow proper procedures for scheduling patients.
• Obtaining insurance and demographic information and inputs the information into the patient’s chart.
• Reviews appointment date, time, location and provider information with patient.
• Informs patient of all necessary pre-appointment information including required paperwork, arrival information and no show fee.
• Answer all patient questions accurately or refers them to the appropriate person/department.
• Follows “Triage Tree” to ensure patients are getting the proper appointment and care.
• Collaborates with other departments to resolve any patient questions and issues.
• Places outbound calls to patients to reschedule appointments, when necessary.
• Sends messages to physicians to relay patient information.
• Handles all patient interactions politely and professionally.
• Maintain confidentiality and observe all HIPAA rules governing patient confidentiality
• Cross train in other departments as needed/directed
Handles all electronic correspondence such as referrals, appointments and patient requests.
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  Experience:
  • 1 or more years of experience in a medical care field is preferred.