Technical Support Technician I

Description:

• Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities.
• Enter call data into a tracking system.
• Escalation of problems to higher level technical support professionals when necessary.
• Support for Medline customers that order Medline products through Medline.com.

Requirements:

• Experience with assisting customers with web based ordering.
• Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others).
• Excellent customer service and interpersonal skills.
• Excellent verbal communication skills.
• Strong competence within a Windows & MS Office environment.
• Proven experience working within a team environment.
• Ability to problem solve and investigate issues when provided with minimal information.

Benefits:

• health insurance
• life and disability
• 401(k) contributions
• paid time off
• access to the Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp