Welcome Agent – Marriott International, Inc – Sydney NSW
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
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<div><b>Additional Information</b><br />
<b>Job Number</b>24197255<br />
<b>Job Category</b>Rooms & Guest Services Operations<br />
<b>Location</b>W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000<br />
<b>Schedule</b>Full Time<br />
<b>Located Remotely?</b>N<br />
<b>Position Type</b> Non-Management </p>
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<p><b>Authentically You</b></p>
<p>Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.</p>
<p>We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.</p>
<p>With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply!</p>
<p><b>ROLE RESPONSIBILITIES:</b></p>
<ul>
<li>Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.</li>
<li>Secure payment, Verify/adjust billing for guests.</li>
<li>Communicate to appropriate staff when guests are waiting for an available room.</li>
<li>Advise guest of messages.</li>
<li>Coordinate with Housekeeping to track room status and guest concerns.</li>
<li>File guest paperwork or documentation.</li>
<li>Operate telephone switchboard station.</li>
<li>Run and check daily reports, contingency lists, and credit card authorization reports.</li>
<li>Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.</li>
<li>Count and secure bank at beginning and end of shift.</li>
<li>Process all payment types, vouchers, paid-outs, charges, and provide change.</li>
<li>Notify Loss Prevention/Security of any reports of theft.</li>
</ul>
<p><b>BENEFITS</b></p>
<ul>
<li>Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends</li>
<li>The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International</li>
<li>Discounts on food & beverage across all our hotels</li>
<li>Recognition programs to keep you motivated</li>
<li>Wellbeing & mindfulness programs to ensure you stay healthy</li>
<li>Employee Assistance Program</li>
<li>‘Great Places to Work’ certified</li>
<li>Birthday Leave</li>
</ul>
<p> </p>
<p><b>MI CAREERS SOCIAL MEDIA ACCOUNTS</b></p>
<p>Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram</p>
<p><b>CTA TO LEARN MORE</b></p>
<p>Visit whotels.com/careers to learn more about our workplace culture and career opportunities.</p>
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<p><i>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.</i></p>
<p> </p>
<p>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p>
</div>
</div>
</div>
<h2 id="jobDescriptionTitleHeading" class="css-wpzt8u e1tiznh50">Full job description</h2>
</div>
<div id="jobDescriptionText" class="jobsearch-JobComponent-description css-16y4thd eu4oa1w0">
<div><b>Additional Information</b><br />
<b>Job Number</b>24197255<br />
<b>Job Category</b>Rooms & Guest Services Operations<br />
<b>Location</b>W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000<br />
<b>Schedule</b>Full Time<br />
<b>Located Remotely?</b>N<br />
<b>Position Type</b> Non-Management </p>
<div>
<div>
<div>
<p><b>Authentically You</b></p>
<p>Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.</p>
<p>We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.</p>
<p>With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply!</p>
<p><b>ROLE RESPONSIBILITIES:</b></p>
<ul>
<li>Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.</li>
<li>Secure payment, Verify/adjust billing for guests.</li>
<li>Communicate to appropriate staff when guests are waiting for an available room.</li>
<li>Advise guest of messages.</li>
<li>Coordinate with Housekeeping to track room status and guest concerns.</li>
<li>File guest paperwork or documentation.</li>
<li>Operate telephone switchboard station.</li>
<li>Run and check daily reports, contingency lists, and credit card authorization reports.</li>
<li>Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.</li>
<li>Count and secure bank at beginning and end of shift.</li>
<li>Process all payment types, vouchers, paid-outs, charges, and provide change.</li>
<li>Notify Loss Prevention/Security of any reports of theft.</li>
</ul>
<p><b>BENEFITS</b></p>
<ul>
<li>Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends</li>
<li>The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International</li>
<li>Discounts on food & beverage across all our hotels</li>
<li>Recognition programs to keep you motivated</li>
<li>Wellbeing & mindfulness programs to ensure you stay healthy</li>
<li>Employee Assistance Program</li>
<li>‘Great Places to Work’ certified</li>
<li>Birthday Leave</li>
</ul>
<p> </p>
<p><b>MI CAREERS SOCIAL MEDIA ACCOUNTS</b></p>
<p>Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram</p>
<p><b>CTA TO LEARN MORE</b></p>
<p>Visit whotels.com/careers to learn more about our workplace culture and career opportunities.</p>
</div>
</div>
<div></div>
<p><i>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.</i></p>
<p> </p>
<p>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p>
</div>
</div>
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