Customer Experience Consultant

Description:

• Deliver top-notch customer service efficiently and on time.
• Provide guidance and best practices via phone, email, chat, and social media.
• Assist customers with product usability questions and first contact resolution.
• Accurately document customer interactions using CRM software.
• Be a specialist on dotloop's products and champion customer feedback.

Requirements:

• One year experience in a customer service or communications role.
• Working independently to handle a high volume of customer cases.
• Proficient in web-based products, MS Office, and Salesforce.
• Basic Real Estate knowledge preferred.
• Excellent communication skills and ability to build positive relationships.
• Need a reliable, consistent internet provider with no workday interruptions.
• Remote work experience preferred.

Benefits:

• Comprehensive medical, dental, vision, life, and disability insurance coverage.
• Parental leave and family benefits.
• Retirement contributions and paid time off.
• Equity awards based on experience, performance, and location.