Associate Account Manager

<p><strong>About Black Spectacles&nbsp;</strong></p><p>At Black Spectacles, we’re the leader in our space — with the strongest brand, a thriving business, and an incredible opportunity for growth. As an entrepreneurial company, we have ambitious plans to support the architecture community and foster a collaborative environment where creativity and professionalism thrive. </p><p>We know that success in any sales role depends on the right support, resources, and brand recognition—and at&nbsp;Black Spectacles, you’ll have all three.</p><p>We’re seeking a <strong>proactive, detail-oriented Associate Account Manager </strong>to help nurture and grow our existing customer relationships. In this role, you'll support the Account Manager in delivering an exceptional client experience, assisting with day-to-day tasks, and contributing to customer success.</p><p></p><p><strong>At Black Spectacles, you’ll benefit from:</strong></p><ul> <li>A team that lives and celebrates our values daily</li> <li>Regular opportunities to see and feel the impact of your work</li> <li>A fully remote work environment, complemented by semi-annual company trips to build connections</li> </ul><p></p><p>Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact on the profession, and by Inc Magazine as one of the fastest-growing companies in the country.</p><p></p><p><strong>Our Ideal Teammate</strong></p><p>We’re looking for someone who:</p><ul> <li>Is passionate about architecture and making a meaningful impact on the architecture and design community</li> <li>Takes ownership and accountability for their work</li> <li>Shares ideas and takes calculated risks in a supportive environment</li> <li>Takes a world-class approach to their responsibilities and values collaboration</li> </ul><p></p><p>At Black Spectacles, we live our values through excellence, innovation, and taking care of our people.</p><p></p><p><strong>Role overview&nbsp;</strong></p><p>As Associate Account Manager, you'll support the management of a portfolio of existing customers by assisting with relationship-building, client communications, and day-to-day account operations. </p><p>This role plays a key part in delivering a world-class client experience and ensuring long-term customer satisfaction and retention. It offers the opportunity to grow your account management skills while directly contributing to the success of our clients and our business.</p><p>We offer a competitive base salary ranging from $50,000 to $65,000, commensurate with experience and qualifications.&nbsp;</p><p>To thrive in this role, you’ll exemplify behaviors aligned with our mission and values: excellence, collaboration, innovation, commitment, accountability, and ownership. You should bring a passion for learning and growth, work effectively within a team, and actively contribute to a results-driven, innovative culture</p><p></p><p><strong>Responsibilities&nbsp;</strong></p><ul> <li>Support the Account Manager in maintaining and strengthening relationships with existing B2B customers</li> <li>Assist with onboarding, renewal coordination, and ongoing client communication</li> <li>Monitor account health by tracking customer usage and engagement</li> <li>Prepare and send reports, follow-up emails, and other client-facing documentation</li> <li>Maintain accurate and up-to-date client records in HubSpot</li> <li>Coordinate internal resources to support client needs and follow through on action items</li> <li>Contribute to initiatives that improve the customer experience and team efficiency</li> </ul><p><strong>Requirements</strong></p><ul> <li>Bachelor’s degree in Business, Marketing, Communications, or a related field</li> <li>1-2 years experience in a customer-facing or administrative role — internships or related work are a plus</li> <li>A background in inside sales is preferred but not required</li> <li>Strong communication and organizational skills with a client-first mindset</li> <li>Familiarity with CRM platforms (HubSpot experience is a plus)</li> <li>Eagerness to learn, take initiative, and grow within a team</li> <li>Demonstrates integrity, professionalism, and strong interpersonal skills to build trust, encourage collaboration, and support a positive team culture</li> <li>Occasional travel to meet with clients, attend industry events, and join in-person team gatherings</li> </ul><p><strong>Benefits</strong></p><ul> <li> <strong>Work From Home: </strong>Enjoy the flexibility of working remotely year-round</li> <li> <strong>Comprehensive Benefits:</strong> Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage</li> <li> <strong>Savings &amp; Retirement Plans:</strong> FSAs, HSAs, and a 401(k) plan with a company match of up to 4%</li> <li> <strong>Generous Paid Time Off: </strong>Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave</li> <li> <strong>Referral Program:</strong> Earn rewards by referring top talent to our team</li> <li> <strong>Team Building: </strong>Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie</li> </ul><p></p><p>If you’re ready to grow your career and make a meaningful impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application!</p><p><em>Black Spectacles is an equal-opportunity employer.</em></p><p></p>