42406646632 - E-Commerce Assistant

<p><strong>Position:</strong>&nbsp;E-Commerce Assistant</p><p><strong>Reports to</strong>: E-Commerce Manager</p><p><strong>Location:</strong>&nbsp;Open Globally (Remote)</p><p><strong>Employment Type:</strong>&nbsp;Full-Time</p><p>🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️</p><h3></h3><p><u><strong>About the company:</strong></u></p><p>This luxury beauty brand blends skincare and makeup, using certified organic, cruelty-free ingredients to deliver glowing, skin-nourishing results. Rooted in clean beauty and botanical science, its minimalist formulas enhance natural beauty without compromising on performance or purity. Made in the USA with a commitment to sustainability, it’s a trusted choice for conscious consumers.</p><p></p><p><u><strong>Role Overview:</strong></u></p><p>Reporting to the E-commerce Manager, the E-commerce Associate will play a key role in supporting the execution and optimization of the company's digital strategy. This highly organized and detail-oriented team member will help manage day-to-day site functionality and implement new features, troubleshoot issues, and contribute to the growth of high-impact e-commerce programs aimed at driving revenue and elevating the customer experience.</p><p>The ideal candidate is proactive, collaborative, and digitally savvy—with a passion for clean beauty and a desire to grow in a fast-paced, high-growth environment. They will support both ongoing operations and strategic initiatives across DTC and third-party platforms.</p><p></p><p><u><strong>Key Responsibilities:</strong></u></p><p></p><h3>1. Website Operations &amp; Content Management:</h3><ul> <li> Manage day-to-day website operations to ensure alignment with the DTC marketing calendar, including timely updates for product launches, promotional campaigns, and seasonal refreshes. </li> <li> Implement all Shopify content updates, including new product listings, pre-launch pages, upsell SKUs, GWPs, and homepage changes. </li> <li> Run QA testing for all site updates and conduct regular accessibility audits to ensure accuracy, functionality, compliance, and performance. </li> <li> Assist in the launch of new e-commerce initiatives, platform integrations, and performance optimization tools. </li> <li> Help maintain project plans that contribute to ongoing conversion and AOV improvements through testing and rollout support. </li> </ul><h3>2. Promotions &amp; Campaign Execution</h3><ul> <li> Implement and test sitewide promotions, gift-with-purchase offers, upsell SKUs, and campaign assets across the website and digital channels. </li> <li> Coordinate with the Creative team to submit and manage requests for website assets that support promotional efforts. </li> </ul><p></p><h3>3. Channel &amp; Platform Management</h3><ul> <li> Execute day-to-day management of e-commerce platforms and the Affiliate Program. </li> <li> Optimize listings, campaign participation, and merchandising to support growth and ensure consistency across channels per direction from the e-commerce manager. </li> <li> Partner with the e-commerce manager and any agencies to ensure campaign alignment. </li> </ul><p></p><h3>4. Affiliate &amp; Partnership Support</h3><ul> <li> Support the Affiliate Program through daily execution tasks, including managing editor orders, discount code approvals, and monthly reporting reviews. </li> <li> Collaborate with our affiliate agency and internal teams to ensure campaign alignment. </li> </ul><p></p><h3>5. Performance Monitoring &amp; Reporting</h3><ul> <li> Maintain performance trackers that assist with monitoring KPIs such as conversion rate, sessions, and AOV. </li> <li> Prepare reporting for the e-commerce manager review and surface any immediate anomalies or trends to the e-commerce manager for further investigation. </li> <li> Assist the e-Commerce Manager in building documentation and SOPs to support scalable, repeatable digital workflows. </li> </ul><p></p><h3>6. Technology &amp; Development Coordination</h3><ul> <li> Serve as the point of contact for our development agency, managing the ticketing system, prioritization, and QA of site enhancements and bug fixes. </li> <li> Maintain internal documentation and project management boards related to development projects and timelines. </li> </ul><p></p><h3>7. Cross-Functional Coordination &amp; Support</h3><ul> <li> Partner with Customer Experience and Operations teams to resolve issues related to customer orders, fulfillment, or product visibility. </li> <li> Act as a key liaison for e-commerce-related troubleshooting and cross-functional alignment. </li> </ul><p></p><p><strong>Requirements</strong></p><p><em>Experience:</em></p><p>• 1-3 years of experience in e-commerce operations, digital merchandising, or a related role.</p><p>• Familiarity with the beauty, skincare, or consumer goods industry is a strong plus.</p><p>• Prior experience with Shopify Plus and e-commerce platforms/tools/SaaS products.</p><p></p><p><em>Skills &amp; Expertise:</em></p><p>• Strong attention to detail with exceptional organizational and project management abilities.</p><p>• Proficiency in monitoring key performance metrics and using data to drive decision-making.</p><p>• Comfortable managing multiple priorities and shifting timelines in a fast-paced environment.</p><p>• Experience supporting digital campaigns, merchandising strategies, and product launches across various channels.</p><p>• Excellent verbal and written communication skills with the ability to collaborate cross-functionally.</p><p>• Hands-on, proactive, and adaptable mindset; willing to learn and roll up your sleeves to support team success.</p><p>• Comfortable working in a small, entrepreneurial team with a passion for clean beauty and customer experience.</p>