Customer Support Consultant

Description:

• Act as the liaison between customers and IDEXX laboratories
• Answer customer questions and resolve issues effectively
• Provide and clarify lab test results
• Coordinate follow-up tests on samples and help coordinate pickup and delivery of samples

Requirements:

• Highly motivated and goal-oriented
• Strong collaborator
• Proven track record of providing extraordinary customer service
• Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills to a variety of customer interactions
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly

Benefits: