Account Analyst II

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. This is an individual contributor role. Responsibilities Job Description Summary Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. This is an individual contributor role. This position provides front line operational support to Order Management, Implementation, and Finance teams for all TNS Communication(s) products and services with strong emphasis on billing and contractual requirements, processes and procedures, data integrity, documentation, inter-departmental communication, and business-to-business accountability. Primary focus will be the customer account billing management activities to include any or all the following, based on assigned team role: · Responsible for the timely and accurate billing activity based on customer contractual obligations because of completed customer implementation or contractual requirement. · Rehome management – Analyze and manage data, obtain required orders to complete timely billing and communication of billing completeness · Communicate with internal and external customers to order questions, resolve discrepancies in data and accurate and timely billing. · Manage emails in Orders Inbox /Salesforce case management and delegate appropriately · Create and manage Connectivity CORs and Projects to support timely billing and order closure. · Create and manage billing requests in Salesforce to support billing disputes, credit, and debit request · Manage Mediation Layer data - identify issues, make corrections in database, and submit tickets to MIS teams when needed · Creating documentation, maintaining standardization, and looking for ways to continuously improve processes & procedures. · Create and maintain customer account notes in OneNote to support order and billing accuracy · Customer and Network Data Management · Specific service and Process’s system matter expert(s) in support of overall team order processing and billing requirements · Conducts periodic account audits to support billing accuracy and contractual obligations · Support annual TNS billing audits · Validate price list for accuracy as it relates to a specific customer/contract · Create and maintain billing contacts in Salesforce · Support price change activities required by Orders and Billing teams · Support contract termination and calculate liquated damages · Support system migrations Experience Skills/Expertise: Excellent verbal and written skills. Excellent telephone skills. Intermediate PC skills including MS Word and Excel. The ability to define problems, collect data, establish facts, and draw conclusions. Ability to handle multiple tasks, and/or projects simultaneously. Ability to analyze customer orders and billing information in support of customer experience. Ability to break down processes into documented workflow. Ability to master multiple operational systems in support of Customer Order management and billing with 4 to 5 years’ experience in a high volume, fast paced organization, providing front line operational and billing support in areas of order management and customer service. Associate’s degree or equivalent work experience required. Qualifications If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change. Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status. What’s the next step in your career? Find out today!