Account Manager

<p><strong>Responsibilities:</strong></p>
<p><strong>Renewal Management</strong></p>
<ul>
<li>Handle renewals for smaller or straightforward accounts, ensuring timely completion.</li>
<li>Proactively monitor account health and escalate risks to more senior team members.</li>
</ul>
<p><strong>Customer Support</strong></p>
<ul>
<li>Assist customers with basic troubleshooting related to contract terms or minor platform functionality.</li>
<li>Provide guidance on routine product navigation, leveraging internal resources and guides when needed.</li>
</ul>
<p><strong>Process Management&nbsp;</strong></p>
<ul>
<li>Keep CRM systems updated with all renewal activities and customer touchpoints.</li>
<li>Ensure accurate data entry and organization within the CRM for assigned accounts, supporting overall team efficiency.</li>
</ul>
<p><strong>Learning &amp; Growth</strong></p>
<ul>
<li>Develop foundational knowledge of GRIN’s product, including workflows and troubleshooting basics.</li>
<li>Listening to customer calls to observe best practices in real scenarios.</li>
<li>Joining Ask The Expert sessions to deepen platform knowledge.</li>
</ul>
<p>&nbsp;</p>
<p><strong>Qualifications:</strong></p>
<ul>
<li>1+ years of experience in a SaaS account management role encompassing renewals</li>
<li>Salesforce proficiency</li>
<li>Strong communication and problem-solving skills</li>
<li>Highly organized and attentive to detail</li>
<li>Eager to learn product functionality and troubleshooting techniques</li>
<li>A team player with a positive, service-oriented mindset</li>
<li>Self-motivated and able to work independently</li>
<li>Adaptable and capable of thriving in a fast-paced, dynamic environment</li>
</ul>