24/7 Technical Support - Business to Business

<div dir="ltr" style="margin-top: 0.0pt;margin-bottom: 0.0pt;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Join an energetic team in one of the hottest growing sectors in software—cybersecurity. VIPRE Security Group, a part of Ziff Davis (NASDAQ: ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, VIPRE™, STRONGVPN™, IPVANISH™, Inspired eLearning™, Livedrive™, and SugarSync™.</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Our team helps fight the cybercriminals and protect our customers by delivering innovative solutions that help keep families and businesses and their data, digital identity, employees, websites, email, and applications private and safe.</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">IDEAL CANDIDATE:</span></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Patient and customer care focused</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Strong technical skill set including LAN/WAN networking and router configuration</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Knowledgeable of VPN services, Email Servers and Office 365</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">3+ years recent work experience involving technical troubleshooting</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Work experience in a call centre/BPO industry, help desk or NOC environment assisting customers through ticket, chat or phone interfaces</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Excellent spoken and written communication skills in English</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Self-motivated and works well within a team environment</span></div></li></ul><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">RESPONSIBILITIES:</span></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Provide technical support via phones, tickets, and live chat</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Engage customers via multiple interfaces</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Practice empathy and positive words choices when communicating with customers</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Resolve first level issues by:</span></div></li><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Determining the nature of the issue by identifying what the customer is trying to accomplish</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Gathering information from the customer including steps that customer took</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Attempting to reproduce reported issues&nbsp;</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Analyzing the symptoms and where possible identifying the underlying problem</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Offering relevant troubleshooting steps and/or solutions</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Directing customers to appropriate help articles</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: circle;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Communicate and follow-up with customers</span></div></li></ul><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Escalate unresolved issues to second level support with appropriate detail</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Monitor for and proactively identify potential or emerging issues</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Participate as an integral member of the shift-based team problems and make recommendations regarding solutions</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Keep up to date with all communication that impacts the organization</span></div></li></ul><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">REQUIRED PERSONAL SKILLS AND ATTRIBUTES:</span></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Proficiency in English interpersonal/communication skills, both written and verbal</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Demonstrate empathy, patience and understanding in stressful situations</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Enjoy solving problems for customers</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Cultivate respectful relationships with colleagues</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Maintain consistency in attendance, time management, attention to detail, and commitment</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Be unconditionally reliable and available to work scheduled shifts</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Work well independently and as part of a team</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Adapt to change</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Resolve conflict effectively</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Accept constructive criticism for enhancement of knowledge and skills</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Learn new skills in a timely manner without sacrificing existing responsibilities</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Expand deductive reasoning and problem-solving skills</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Prioritize tasks accurately and make decisions within established guidelines and policies</span></div></li></ul><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">EXPERIENCE:</span></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">3+ years recent work experience technical troubleshooting and problem-solving</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Primary use of spoken and written English in a work environment focused on customer interactions</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Customer service experience in a technical support position</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Intermediate to advanced experience with Windows, MacOS or Linux operating systems/software</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Knowledge and/or use of commonly used Internet Protocols</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Internet ready device knowledge and associated applications</span></div></li></ul><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Experience with the following is strongly preferred:</span></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 36.0pt;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">VPN</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 36.0pt;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Office 365 / Google Workspace</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 36.0pt;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Virtual Machines&nbsp;</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 36.0pt;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Zendesk, Confluence and Jira</span></div></li></ul><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">EDUCATION:</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Minimum - High school and at least one professional technical certification</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Preferred - College diploma/University degree in technology related discipline</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">WORKING CONDITIONS/REQUIREMENTS:</span></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">This is a full-time permanent position with a competitive benefit package</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">This is a 24-hour x 365 days per year support organization</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">The work week is 40 hours</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Schedules are static with 2 days off per week</span></div></li><li style="background-repeat: no-repeat;outline: none;list-style-position: inherit;margin-left: 25.0px;list-style-image: inherit;list-style-type: disc;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;margin-top: 0.0pt;margin-bottom: 0.0pt;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"></span><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Schedules may involve holidays, weekends, day, or evening shifts</span></div></li></ul><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">&nbsp;</span></div><div dir="ltr" style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;font-size: 12.0pt;font-family: Calibri , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">This is a home-based position requiring a stable Internet connection, a backup internet source when needed, reliable power.</span></div></div>