Account Manager
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused <strong>Account Manager</strong> to join our dynamic team. This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. The ideal candidate will have a strong understanding of <strong>Tibco Messaging</strong> and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.</p><p></p><h3><strong>Key Responsibilities:</strong></h3><ul> <li> <strong>Software Subscription Renewals:</strong> Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts.</li> <li> <strong>Account Growth and Expansion:</strong> Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products.</li> <li> <strong>Customer Relationship Management:</strong> Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions.</li> <li> <strong>Technical Knowledge:</strong> Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features, benefits, and updates to customers.</li> <li> <strong>Collaborative Solutions:</strong> Work closely with the sales, support, and technical teams to ensure customers’ needs are met and that any issues are addressed promptly.</li> <li> <strong>Performance Tracking:</strong> Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success.</li> <li> <strong>Negotiation and Contract Management:</strong> Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements.</li> <li> <strong>Reporting and Forecasting:</strong> Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio.</li> </ul><p><strong>Requirements</strong></p><ul> <li> <strong>Education:</strong> Bachelor's degree in business, marketing, information technology, or a related field.</li> <li><strong>Experience:</strong></li> <ul> <li>3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector.</li> <li>Proven experience managing subscription renewals and expanding customer accounts.</li> </ul> <li><strong>Technical Skills:</strong></li> <ul> <li>Working knowledge of <strong>Tibco</strong> <strong>Messaging </strong>and experience discussing technical topics with both technical and non-technical stakeholders.</li> <li>Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot).</li> </ul> <li><strong>Soft Skills:</strong></li> <ul> <li>Strong interpersonal and communication skills.</li> <li>Ability to work collaboratively in a team environment.</li> <li>Excellent negotiation and problem-solving abilities.</li> <li>Highly organized with attention to detail and ability to manage multiple priorities</li> </ul> </ul><p></p><h3><strong>Preferred Qualifications:</strong></h3><ul> <li>Experience working with open-source software or cloud-based solutions.</li> <li>Previous experience in a technical or SaaS-based account management role.</li> <li>Ability to analyze customer data and provide insights to improve customer success.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive salary and performance-based bonuses.</li> <li>Opportunities for career advancement within a growing company.</li> <li>Comprehensive benefits package including health, dental, and vision insurance.</li> <li>Ongoing training and professional development opportunities.</li> <li>A collaborative and innovative work environment.</li> </ul>